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Community Operations Specialist (Community Operations / Growth)

Singapore

Role Positioning

  • Drive continuous improvement of community user Growth (G) ‒ Activation (A) ‒ Contribution (C) ‒ Retention (R) through content, events, community mechanisms, and data-driven operations, fostering a positive cycle of research influence and open-source ecosystem growth.

Key Responsibilities

  • Community Growth & Activation

    • Manage and grow community platforms including Discord, Telegram, Feishu, GitHub, Twitter/X, Zhihu, Jike, Xiaohongshu, Bilibili, and WeChat official accounts. Handle daily operations such as onboarding/welcome, tiered engagement, FAQs, and community guidelines.

    • Design onboarding flows and incentive systems (badges, contributor levels, task boards, event points) to improve 7-day activation and 30-day retention rates.

  • Content & Branding

    • Plan technical content: research insights, model release notes, project roadmaps, case studies, tutorials, weekly reports/newsletters.

    • Coordinate with researchers and engineers to produce articles, short videos, and livestreams; maintain a content calendar and asset library.

  • Events & Ecosystem

    • Organize online and offline activities: paper reading groups, open-source sprints, hackathons, developer salons, and joint events with university communities.

    • Build volunteer/ambassador programs, connect with student clubs, open-source communities, and key opinion leaders (KOLs).

  • Contribution & Conversion

    • Optimize GitHub contribution pathways (Good First Issues, contribution guides, Code of Conduct) to increase both the quantity and quality of PRs/Issues.

    • Guide active members into becoming core contributors, speakers, partners, or candidates.

  • Data & Tools

    • Build dashboards (activity, retention, conversion, reputation), conduct A/B tests and retrospectives; create playbooks and SOPs.